Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Yorkshire Green Heating Ltd website and our heating services. By accessing and using our website, you accept these terms in their entirety. If you do not agree with any part of these terms, please do not use our website or services.

2. About Us

Yorkshire Green Heating Ltd is a company registered in England and Wales. We provide professional heating installation and maintenance services throughout South Yorkshire and surrounding areas.

Registered Address:
South Parade
Doncaster
DN1 2DJ
United Kingdom

Contact Details:
Phone: 01302 963007
Email: info@yorkshiregreenheating.com

3. Website Use

This website is provided for informational purposes only. While we make every effort to keep the information on our website accurate, complete, and up-to-date, we cannot guarantee that all content is entirely accurate or error-free.

We reserve the right to update, modify, or remove any content on our website at any time without notice. The information contained on this website does not constitute professional advice, and you should consult with us directly for specific recommendations regarding your heating needs.

4. Intellectual Property Rights

All content on this website, including but not limited to text, images, graphics, design, logos, layout, and arrangement, is the property of Yorkshire Green Heating Ltd or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, transmit, display, perform, publish, license, or otherwise exploit any content from this website without our prior written permission. Unauthorised use of our intellectual property may violate copyright, trademark, and other applicable laws.

5. Our Services

Yorkshire Green Heating Ltd provides professional heating installation, repair, and maintenance services. All services are subject to availability and are carried out in accordance with relevant industry regulations and standards, including:

• Gas Safe Register requirements (where applicable)
• Building Regulations and Energy Efficiency Standards
• Health and Safety at Work regulations
• Current industry best practices

We aim to complete all work to the highest standard. Service availability and scheduling are subject to our current workload and your location.

6. Quotations & Pricing

We provide free quotations for our services. Quotes are provided based on the information available at the time and are valid for 30 days unless otherwise stated in writing.

Prices quoted are estimates and may vary if the scope of work changes once we have accessed the installation. Any additional work beyond the original quote will only be carried out with your prior written agreement and a revised quotation.

All prices include VAT where applicable, unless otherwise specified. We can provide detailed breakdowns of costs upon request, including labour, materials, and any applicable call-out charges.

7. Booking & Cancellation

Bookings can be made through our online ServiceM8 portal or by contacting us directly on 01302 963007. We will confirm your appointment and provide you with a scheduled date and time window.

We request a minimum of 24 hours notice for cancellations. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee at our discretion.

Emergency callouts outside of standard working hours (Monday-Friday 08:00-17:00) may be subject to additional charges, which will be quoted separately.

8. Payment Terms

Payment for our services is due upon completion of the work unless otherwise agreed in writing. We accept the following payment methods:

• Bank transfer (BACS)
• Card payment (Debit/Credit cards)
• Other methods as agreed in advance

Invoices are payable within 14 days of issue unless alternative payment terms have been agreed. Late payment may result in suspension of further services.

9. Guarantees & Warranties

All parts and equipment installed by Yorkshire Green Heating Ltd are covered by the manufacturer's warranty. The duration and terms of these warranties vary depending on the specific product and will be provided with your documentation.

We provide a workmanship guarantee on all installations and repairs carried out by our team. This guarantee covers defects in workmanship for a period of 12 months from the date of completion.

Guarantees do not cover damage caused by misuse, lack of maintenance, unauthorised repairs by third parties, or pre-existing issues with your system. Annual servicing may be required to maintain warranty coverage.

10. Liability Limitations

Yorkshire Green Heating Ltd carries full public liability insurance for all work carried out. However, our liability is limited to the value of the work carried out or £6 million (whichever is lower).

We are not liable for:

• Pre-existing damage or faults in your heating system prior to our work
• Consequential losses, including damage to property, business interruption, or loss of profits
• Damage caused by events beyond our control (force majeure)
• Failures resulting from your failure to follow our maintenance and safety recommendations
• Third-party interference or unauthorised modifications to installed equipment

You acknowledge that your use of our services is at your own risk, and we recommend that you obtain your own insurance coverage for your heating system.

11. Complaints Procedure

We aim to provide excellent service. If you have any concerns or complaints about our work, please contact us as soon as possible:

Email: info@yorkshiregreenheating.com
Phone: 01302 963007

We will acknowledge your complaint within 48 hours and aim to resolve the issue within 14 days. If we cannot resolve the matter to your satisfaction, formal mediation is available through Checkatrade, our trusted review and guarantee platform.

12. Third-Party Links

Our website may contain links to external websites and resources. We are not responsible for the content, accuracy, or practices of these third-party websites. Your use of linked sites is at your own risk and subject to their terms and conditions. We recommend you review their privacy policies and terms before providing any personal information.

13. Data Protection

We are committed to protecting your privacy and personal data. All personal information collected through our website and services is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please refer to our Privacy Policy for detailed information on how we collect, use, store, and protect your personal data.

14. Changes to These Terms

We reserve the right to update, modify, or amend these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following the posting of revised Terms & Conditions means that you accept and agree to the changes.

We recommend that you review these terms periodically to stay informed of any updates.

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Both you and Yorkshire Green Heating Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to these terms or your use of our website and services.

16. Contact Us

If you have any questions about these Terms & Conditions, or if you need further information about Yorkshire Green Heating Ltd, please contact us:

Yorkshire Green Heating Ltd
South Parade
Doncaster
DN1 2DJ

Phone: 01302 963007
Email: info@yorkshiregreenheating.com