Terms & Conditions

Last updated: 25 October 2026

1. Introduction

These Terms & Conditions govern your use of the Yorkshire Green Heating Ltd website and our heating services. By accessing and using our website, you accept these terms in their entirety. If you do not agree with any part of these terms, please do not use our website or services.

2. About Us

Yorkshire Green Heating Ltd is a company registered in England and Wales. We provide professional heating installation and maintenance services throughout South Yorkshire and surrounding areas.

Registered Address:
4 Cavendish Court
South Parade
Doncaster
DN1 2DJ
United Kingdom

Contact Details:
Phone: 01302 963007
Email: info@yorkshiregreenheating.com

Company Registration No: 12273069 (England and Wales)
VAT Registration No: 518 538 080
Gas Safe Register No: 638592

3. Website Use

This website is provided for informational purposes only. While we make every effort to keep the information on our website accurate, complete, and up-to-date, we cannot guarantee that all content is entirely accurate or error-free.

We reserve the right to update, modify, or remove any content on our website at any time without notice. The information contained on this website does not constitute professional advice, and you should consult with us directly for specific recommendations regarding your heating needs.

4. Intellectual Property Rights

All content on this website, including but not limited to text, images, graphics, design, logos, layout, and arrangement, is the property of Yorkshire Green Heating Ltd or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, transmit, display, perform, publish, license, or otherwise exploit any content from this website without our prior written permission. Unauthorised use of our intellectual property may violate copyright, trademark, and other applicable laws.

5. Our Services

Yorkshire Green Heating Ltd provides professional heating installation, repair, and maintenance services. All services are subject to availability and are carried out in accordance with relevant industry regulations and standards, including:

  • Gas Safe Register requirements (where applicable)
  • Building Regulations and Energy Efficiency Standards
  • Health and Safety at Work regulations
  • Current industry best practices

We aim to complete all work to the highest standard. Service availability and scheduling are subject to our current workload and your location.

6. Quotations & Pricing

We provide free quotations for our services. Quotes are provided based on the information available at the time and are valid for 30 days unless otherwise stated in writing.

Prices quoted are estimates and may vary if the scope of work changes once we have accessed the installation. Any additional work beyond the original quote will only be carried out with your prior written agreement and a revised quotation.

VAT. Yorkshire Green Heating Ltd is registered for UK VAT. All prices we quote are inclusive of VAT at the prevailing standard rate (currently 20%) unless we explicitly say “plus VAT”. Every invoice issued shows the net, VAT and gross amounts as required by HMRC. Customers needing a VAT receipt should ask at the time of booking — one is issued by default with every paid invoice.

Labour pricing menu (inc VAT).

  • Boiler Service — £114 inc VAT (combustion-led; covers up to 40 minutes on site — see section 6a below)
  • Standard call-out — £120 inc VAT (covers the first hour on site; additional time £120 / hour, agreed with you before we continue)
  • Same-day visit (1-hour time slot, any time during the day) — £150 inc VAT within 20 minutes’ drive of our Doncaster office (DN1 2DJ), £180 inc VAT further out (covers visit + first hour)
  • Emergency call-out (uncontrollable leak, burst pipe or gas emergency; engineer on site within 2 hours) — £200 inc VAT within 30 minutes’ drive of DN1 2DJ, £250 inc VAT further out (covers attendance, making safe and the first hour). A 50% deposit is taken once we have confirmed an engineer is available; the balance is due on completion
  • Out-of-hours, weekend and bank holiday visits — charged at the same-day rate (£150 / £180)

Longer and larger jobs. Half-day, full-day, multi-day and multi-site work — and larger installations such as bathrooms, boiler replacements and full heating systems — are quoted per job rather than charged from a standard rate. Ask us for a written fixed price before any work begins.

Materials. Parts and materials are charged at our supplier cost plus a 20% handling/markup. We provide receipts on request for any single material item over £100.

Free surveys. Bathroom surveys and new-boiler quotes are free (no callout charge). The customer is under no obligation to proceed.

Detailed breakdowns of labour, materials and any applicable callout charges are available on request.

6a. Scope of our Boiler Service

Yorkshire Green Heating Ltd’s £114 inc VAT Boiler Service is a combustion-led annual service carried out by a Gas Safe registered engineer in line with manufacturer guidance, BS 7967 (use of portable combustion analysers) and Gas Safe Register Technical Bulletin TB 143 (CO and CO/CO₂ ratio checks). The service is scheduled for 40 minutes on site.

Always included as standard:

  • Visual inspection of the boiler casing, pipework, flue and surrounding area for damage, corrosion or wear.
  • Operational checks — start-up sequence, hot water, heating, controls and thermostat.
  • System pressure check and gas inlet working pressure check.
  • Inspection of all visible seals, joints and connections for gas or water leaks.
  • Flue terminal inspection (internal and external where safely accessible).
  • Combustion / flue gas analysis using a calibrated analyser, including CO level and CO/CO₂ ratio measured against manufacturer tolerance and the TB 143 action levels.
  • Written service report.

Full strip-down — performed only when required. In line with manufacturer service guidance (for example Worcester Bosch’s published service intervals) and TB 143, a full strip-down — removal and cleaning of the burner, heat exchanger and internal components — is only required when combustion readings fall outside the manufacturer’s tolerance, or where visual inspection identifies a fault. Modern condensing boilers typically only require a strip-down every 4–7 years.

Additional time, parts and exclusions. If a strip-down, remedial work or replacement parts are required, we will explain why, quote any additional time and parts before proceeding, and bill any extra time at our standard rate of £120 inc VAT per hour. Parts are quoted separately. The £114 fee does not include: a strip-down where combustion readings are within tolerance and no fault is visible; repairs requiring replacement parts; or manufacturer warranty registration / benchmark schedule completion (please request if required).

By accepting a Boiler Service quote or booking, the customer acknowledges and agrees to the scope and conditions set out above.

7. Booking & Cancellation

Bookings can be made directly on this website at /book (powered by ServiceM8) or by contacting us on 01302 963007. We will confirm your appointment and provide you with a scheduled date and time window.

We request a minimum of 24 hours notice for cancellations. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee at our discretion.

Standard working hours: Monday to Friday, 08:00–17:00. Same-day visits during these hours are £150 inc VAT within 20 minutes’ drive of our Doncaster office (DN1 2DJ) or £180 inc VAT further out. Emergency call-outs (engineer on site within 2 hours) are £200 inc VAT within 30 minutes’ drive of DN1 2DJ or £250 inc VAT further out, with a 50% deposit taken once an engineer is confirmed. Out-of-hours, weekend and bank holiday visits are charged at the same-day rate. Each of these covers the visit and the first hour on site; additional time is billed at £120 inc VAT per hour and agreed with you before we continue. The exact rate is confirmed before we leave for site.

8. Payment Terms

Payment for our services is due upon completion of the work unless otherwise agreed in writing. We accept the following payment methods:

  • Bank transfer (BACS)
  • Card payment (Debit/Credit cards)
  • Other methods as agreed in advance

Invoices are payable on completion for one-off domestic jobs, or within 14 days of issue for landlord, agent and account customers, unless alternative terms have been agreed in writing. All invoices show net + VAT + gross amounts.

A statutory interest charge of 8% above the Bank of England base rate may be applied to balances overdue by more than 30 days, in line with the Late Payment of Commercial Debts (Interest) Act 1998 for B2B accounts. Late payment may also result in suspension of further services.

9. Guarantees & Warranties

All parts and equipment installed by Yorkshire Green Heating Ltd are covered by the manufacturer's warranty. The duration and terms of these warranties vary depending on the specific product and will be provided with your documentation.

12-month workmanship guarantee. We guarantee the workmanship on all installations and repairs carried out by our team for 12 months. Your guarantee is activated once the job is complete, you have signed it off and you have given us your completion feedback through our job sign-off. The 12 months run from that point. We ask for feedback so we know you are happy with the finished work. It is not a request for a public review, and leaving or not leaving a review on any website never affects your guarantee.

Snagging at handover. Please raise any snags with your engineer at handover, before you sign the job off. We will put right anything raised at that point as part of the job.

What the guarantee does not cover.

  • Normal wear and tear.
  • Building movement, including hairline cracks in grout and silicone.
  • Cosmetic damage that happens after the job has been signed off.
  • Materials, fittings or products supplied by the customer.
  • Existing pipework, walls and floors that we did not renew as part of the job.
  • Damage caused by misuse, lack of maintenance, or work carried out by anyone else after we finished.

Making a claim. Please report any problem promptly, with photos, by phone on 01302 963007 or by email to info@yorkshiregreenheating.com. We must be given the chance to inspect the problem and put it right before anyone else works on it. If someone else alters or repairs the work first, the guarantee may not cover it. Annual servicing may be required to keep manufacturer warranties valid.

This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015, which it does not affect.

Power flushing. Power flushing improves the cleanliness and circulation of central heating systems but is not guaranteed to fix every fault. We do not warrant that a power flush alone will resolve issues caused by failed pumps, blocked heat exchangers, scale damage to plate heat exchangers, or system design faults. Where a flush exposes a deeper issue, we will explain the finding and quote separately for any remedial work.

10. Liability Limitations

Yorkshire Green Heating Ltd carries public liability insurance up to £5 million for all work carried out. Our financial liability for any single claim is limited to the lower of (a) the total value of the work carried out under the booking giving rise to the claim, or (b) the £5 million policy limit.

Subcontractors. Some specialist works (e.g. tiling, plastering, electrical second-fix, structural alterations) may be carried out by carefully selected subcontractors. Where subcontractors are used, we remain the customer’s single point of contact and stand behind the work, but liability for damage caused solely by a subcontractor’s actions sits with that subcontractor’s own insurance in the first instance.

We are not liable for:

  • Pre-existing damage or faults in your heating system prior to our work
  • Consequential losses, including damage to property, business interruption, or loss of profits
  • Damage caused by events beyond our control (force majeure)
  • Failures resulting from your failure to follow our maintenance and safety recommendations
  • Third-party interference or unauthorised modifications to installed equipment

You acknowledge that your use of our services is at your own risk, and we recommend that you obtain your own insurance coverage for your heating system.

11. Complaints Procedure

We aim to provide excellent service. If you have any concerns or complaints about our work, please contact us as soon as possible:

Email: info@yorkshiregreenheating.com
Phone: 01302 963007

We will acknowledge your complaint within 48 hours and aim to resolve the issue within 14 days. If we cannot resolve the matter to your satisfaction, formal mediation is available through Checkatrade, our trusted review and guarantee platform.

12. Third-Party Links

Our website may contain links to external websites and resources. We are not responsible for the content, accuracy, or practices of these third-party websites. Your use of linked sites is at your own risk and subject to their terms and conditions. We recommend you review their privacy policies and terms before providing any personal information.

13. Data Protection

We are committed to protecting your privacy and personal data. All personal information collected through our website and services is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please refer to our Privacy Policy for detailed information on how we collect, use, store, and protect your personal data.

14. Photographs, Video & Data Captured On Site

Our engineers may take photos and short videos of installations and faults for: (a) job records, (b) Gas Safe / building regulations evidence, (c) warranty claims, and (d) anonymised use in case studies and social media. We never publish customer names, addresses or other identifying details without explicit consent. If you’d prefer no photos beyond the legal minimum required for compliance, just let the engineer know on the day.

15. Changes to These Terms

We reserve the right to update, modify, or amend these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following the posting of revised Terms & Conditions means that you accept and agree to the changes.

We recommend that you review these terms periodically to stay informed of any updates.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Both you and Yorkshire Green Heating Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to these terms or your use of our website and services.

17. Contact Us

If you have any questions about these Terms & Conditions, or if you need further information about Yorkshire Green Heating Ltd, please contact us:

Yorkshire Green Heating Ltd
South Parade
Doncaster
DN1 2DJ

Phone: 01302 963007
Email: info@yorkshiregreenheating.com